Refund Policy

1. Session Bookings

All session bookings are non-refundable.

If you need to cancel a session, at least 24 hours’ notice must be provided in order to reschedule.

Cancellations made within 24 hours of the session start time are non-refundable and cannot be rescheduled.

Failure to attend a booked session without notice will result in loss of that session.

1:1 Performance sessions are non-refundable.

Rescheduling is permitted only if more than 24 hours’ notice is given.

Group sessions are non-refundable.

Missed sessions cannot be carried forward unless prior notice is given (minimum 24 hours).

Camp bookings are non-refundable.

In the event that a camp is cancelled by JO1 Coaching, a full refund or credit will be offered.

If a session is cancelled by JO1 Coaching due to unsafe weather or unforeseen circumstances, a rescheduled session or credit will be offered.

Refunds will only be issued if a suitable alternative cannot be provided.

Refunds outside of the above policy are at the sole discretion of JO1 Coaching.